Cancellation Policy
Plans change. Here is how cancelling works.
Free cancellation
- Airport and point-to-point rides: free up to 6 hours before pickup.
- Hourly service: free up to 24 hours before pickup.
- Special events (weddings, proms, holidays): we tell you the cancellation terms and any deposit when you book.
Late cancellations and no-shows
If a ride is cancelled later than the times above, or if we cannot reach the passenger at the pickup, the fare may be charged in full.
If we cancel
If we have to cancel, for example because of a vehicle problem or unsafe roads, you get back everything you paid.
Refunds
Refunds go back to the card you paid with, usually within 5–10 business days depending on your bank.
How to cancel
Call or text (201) 494-9987 or email RamapoLimo@gmail.com. The time we receive your message is the time that counts.